Tiffany Neuman’s new job has given her an opportunity to reinvent herself after 19 years of service at Grand Rapids State Bank. After an interview last summer, she was hired into the role of administrative assistant in the lending department.

“My job involves ensuring all the paperwork to support loan documents is in order and complete,” Tiffany explained. “I enter all the pertinent information to complete the documentation needed to process loans, and then prepare the printed copies for all parties to sign. Those documents are then uploaded into the system so we can verify they’ve been processed in compliance with all the relevant regulations.”

Even though Tiffany has experience in other banking roles, learning this new position involved shadowing Connie Halling, her predecessor, for several weeks. She was also able to compare notes and learn from Jeni Dorr, another administrative assistant in the lending department. She reports to Dale Rosier, Vice President-Personal Banking.

“Dale and Jeni are always available and very supportive when I have questions about anything,” Tiffany said. “The regulations are complex and occasionally get updated, so it’s critical that I’m accurate about preparing documents for our lending customers to sign.”

Tiffany has worked in other roles at the bank that require accuracy as well as great customer service: personal banker, account services representative, and operations support. Her experience in those jobs gives her a broad view of the behind-the-scenes activity that keeps the bank running smoothly.

Tiffany’s life beyond the walls of the bank involves lots of family activity. Tiffany and her husband, Darren, have 13-year old twins, Adele and Finn. The 7th-graders are good students and are also very involved in extra-curricular activities: swimming and track for Adele and Nordic skiing, track and mountain biking for Finn. While the pace of their children’s activities can be daunting at times, Tiffany and Darren have enjoyed meeting other parents doing the same event-scheduling, gear-toting, driving and supporting that goes along with supporting their busy children.

“It’s hard to keep schedules straight at times,” Tiffany said, “but we develop circles of friends among those parents with whom we socialize during the various sports seasons. It’s the fun and exhausting part of being parents of active teenagers.”