Grand Rapids State Bank is seeking an Account Services Representative. The successful candidate will be responsible for opening new accounts, including checking, savings, CDs, ATM & debit cards, safe deposit boxes, etc. The position is also responsible for assisting customers with questions regarding their accounts and analyzing customer needs and recommending bank products & services.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty listed below:

Process new accounts to expand customer base

• Open new accounts following management approval
• Orient new customers to Bank products and services
• Maintain account records to keep information accurate and current
• Schedule outside calls with existing customers

Recommend and sell appropriate products and services to strengthen customer relationships

• Make recommendations to customers to expand their use of the Bank’s products and services
• Execute the appropriate forms necessary to provide new products and services
• Respond to customer questions and concerns

Record all account/customer status changes

• Update customer demographics (i.e., mother’s maiden name, driver’s license numbers, phone numbers, etc.)
• Perform customer profile changes (i.e., address changes)
• Perform signature card changes
• Add signers to accounts
• Add status codes and remarks on accounts
• Scan signatures on new accounts and changes on re-opened/existing accounts
• De-scan closed account

Oversee growth, sales and ongoing development of the debit and credit card programs

• Acquire new credit and debit cardholder accounts
• Serve as liaison between bank and card processing agent
• Remain current on all compliance issue and industry trends

Assist ATM, credit and debit card customers

• Investigate and/or respond to customer questions regarding card issues/problems
• Assist with debit and credit card fraud cases
• Process credit card payments
• Assist customers with card technology and applications
• Perform credit and debit card account maintenance

Responsible for balancing, servicing or repairing ATMs

• Maintain supplies
• Responsible for ATM compliance, balancing and software upgrades
• Responsible for servicing ATMs on weekends or after normal business hours

Manage the merchant portfolio

• Attract new customers to the merchant program
• Maintain all merchant files and oversee accurate completion of merchant setup forms
• Serve as liaison between merchant provider and customer

Provide service to all walk-in and telephone customers

• Provide information to customers face-to-face or via telephone
• Assist, as needed, in routing telephone calls to the appropriate person or department
• Identify new methods of providing superior customer service to walk-in and telephone customers

Respond to customer problems and requests in an efficient, accurate, and courteous manner

• Respond to customer inquiries regarding account related issues or bank policies
• Provide information/assistance or routes caller to appropriate staff member
• Identify opportunities and make recommendations to cross sell bank products and services to customers
• Reconcile statements upon request and perform research projects as needed

Education Requirements: Two years post-high school degree preferred

Minimum Experience: Two years of previous banking experience

Salary Range: $40,000 to $50,000 annually, depending upon experience

Benefits Available: Health, dental, vision & life insurance, long & short-term disability, 401(k), paid holidays and paid time off

Qualified individuals may apply online by clicking the link below. Equal Opportunity Employer

Grand Rapids State Bank is seeking a Teller to provide customers with services for a variety of routine banking transactions, including deposits, withdrawals, certificates of deposit, etc.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty listed below:

Process transactions for customers

• Evaluate customer needs and process transactions accurately, promptly, and courteously
• Verify all cash that is received, exchanged, or disbursed
• Verify identity of all customers before providing account or balance information or disbursing cash
• Maintain accurate customer records
  Process night and drop off deposits
• Thoroughly understand and adhere to customer service expectations
• Process monetary and non-monetary transactions on customer accounts, including loans, checking and savings accounts, and certificates of deposit
• Operate and balance coin machine

Seek opportunities to provide additional bank services to all customers

• Develop professional and friendly relationships with customers
• Initiate sales or referrals by identifying customer needs and recommending appropriate products and services
• Learn bank products and services to properly direct customers to appropriate department or bank representative
• Provide customers with updated information and/or brochures
• Refer an average of at least six customers per month to other departments for services and products

Maintain cash drawer following bank policy

• Balance drawer regularly and show all work on tape
• Conduct end of day balancing of cash drawer to ensure accuracy of all transactions
• Verify all cash bought from or sold to vault
• Maintain adequate cash and coin supply
• Investigate and resolve drawer offages
• Close and balance vault at night

Perform other duties as assigned or directed by management

• Balance vendor and tipping fees
• Provide assistance to new tellers with questions’
• Service ATMs
• Provide support or assistance to other departments and/or job functions as required

Education Requirements: High school diploma or equivalent

Minimum Experience: At least two years of exceptional customer service experience in non-banking environment or one year of exceptional customer service in a banking environment

Qualified individuals may apply online by clicking the link below. Salary range is $16.00-20.00 per hour, depending upon experience.

Equal Opportunity Employer